Community Policy

Sooqhub is built on trust, respect, and genuine human connection. Every member — buyer, seller, or viewer — is expected to treat others with dignity and courtesy. We are a diverse community and we celebrate that diversity. Harassment, bullying, intimidation, or any behaviour intended to make another person feel unsafe or unwelcome will result in immediate account suspension.

We expect all members to:

The following are strictly forbidden on Sooqhub and will result in immediate removal of content and permanent account termination:

Harmful & Illegal Items

Dangerous & Harmful Content

Hateful & Discriminatory Content

Sooqhub has an absolute zero-tolerance policy for hate speech. This includes but is not limited to:

We understand that context matters — educational, journalistic, and counter-speech uses are evaluated carefully. However, any content that a reasonable person would find hateful or harmful will be removed without warning.

Sooqhub prohibits all content that promotes, glorifies, or facilitates violence:

Self-harm: If you or someone you know is in crisis, please reach out to a crisis helpline immediately. Sooqhub will remove any content that promotes or instructs self-harm, and we may proactively reach out to users who appear to be in distress.

Emergency resources:

Sooqhub is committed to a safe and fair marketplace. The following are prohibited:

Sellers found engaging in fraudulent activity will be permanently banned and may be reported to relevant law enforcement authorities.

Live streaming on Sooqhub must follow all community standards above, plus these additional rules:

Stream hosts are responsible for moderating their own chat. Allowing others to post prohibited content in your stream without action may result in penalties to your account.

Respecting the privacy of others is fundamental to our community:

For full details, see our Privacy Policy.

The safety of children is our highest priority. Sooqhub has an absolute zero-tolerance policy for any content that exploits, endangers, or sexualises minors in any way.

If you encounter any content that you believe endangers a child, please report it immediately using the in-app report tool or contact us directly at sooqhublive@gmail.com.

Sooqhub respects intellectual property rights and expects all members to do the same:

Sooqhub charges a platform fee on every completed sale. This fee helps us maintain and improve the platform, provide seller tools, run live streaming infrastructure, and keep the marketplace safe for everyone.

Online Sales — Tiered Fee Schedule

Fees on online sales are automatically tiered based on your total online sales revenue within the current calendar month:

The tier is recalculated with every sale based on your running monthly total. Once your revenue crosses a threshold during the month, the lower rate applies to all subsequent sales that month. Tiers reset at the start of each calendar month.

Example (online sale):

If you sell an item for $100.00 while in the Standard tier, Sooqhub retains $9.87 and you receive $90.13.

If you are in the Gold tier, Sooqhub retains $7.58 and you receive $92.42.

Pickup Sales — Flat Fee Schedule

For items sold and collected in person (local pickup), separate rules apply based on how the buyer pays:

The pickup card fee covers payment processing costs only and does not vary with sale price.

How it works:

What the fee covers:

Transparency & Changes:

Disputes:

Sooqhub rewards sellers who are just getting started and those who grow their business on the platform.

14-Day Free Trial — New Sellers

Every new seller account receives a 14-day fee-free trial period beginning on the date of registration:

Trial Integrity & Abuse Prevention:

Sooqhub takes trial abuse seriously. To ensure fairness for all sellers:

Loyalty Rewards — Points & Fee Credits

Sellers earn points on every completed sale based on their net payout (sale price minus platform fee):

Points Multipliers by Tier:

As your total lifetime net earnings grow, you unlock higher reward tiers with bonus point multipliers:

Tier badges are visible on your seller profile and signal trust and experience to buyers.

Redeeming Points:

How to Track Your Rewards:

Fairness & Changes:

Sooqhub enforces these policies through a combination of automated systems, user reports, and manual review by our Trust & Safety team.

Consequences range based on severity:

Appeals: If you believe your account or content was actioned in error, you may appeal by contacting sooqhublive@gmail.com within 30 days of the action. Include your account details and a clear explanation of why you believe the action was incorrect. We aim to review all appeals within 5 business days.

Sooqhub reserves the right to update these policies at any time. Continued use of the platform constitutes acceptance of the current policy.